Awards

   
 

 

The Award Finalists for 2017 offer great examples of transforming customer experience in contact centre operations, as well as in the wider organisation – from digital transformation or better conversations to operational focus and engagement in the back office or among field engineers. There are great role models for Planning, Insight, Quality, Customer Experience and Continuous Improvement teams – as well as operations teams at all levels. 

Site Visits  
 
 

The Eleven finalists shortlisted in the 2017 Customer Contact Innovation awards, from a rigorous shortlisting process, will be facilitating Site Visits in June and September. See the details below and book your places so that you don’t miss out.

Site Visit Booking

 
 

 

Aegon  
 
 

The human touch: is it easy to make the right choice?

See the full Case Study, Presentation Slides and Video.

Aegon Case Study

 

BT  
 
 

From push to pull: empowering local engineers

See the full Case Study, Presentation Slides and Video.

BT Case Study

 

FCA  
 
 

Service excellence and quality assurance

See the full Case Study, Presentation Slides and Video.

FCA Case Study

 

HSBC  
 
 

Digital: transforming customer experience & work methods

See the full Case Study, Presentation Slides and Video.

HSBC Case Study

 

IFDS  
 
 

Breathing new life into the Back Office

See the full Case Study, Presentation Slides and Video.

IFDS Case Study

 

L&G  
 
 

Simplifying Service: put people at the heart of change

See the full Case Study, Presentation Slides and Video.

L&G Case Study

 

Shop Direct  
 
 

Easy, personal and solved: a digital journey

See the full Case Study, Presentation Slides and Video.

Shop Direct Case Study

 

Sky Betting & Gaming  
 
 

Betting: a game changing culture releases potential

See the full Case Study, Presentation Slides and Video.

Sky Betting & Gaming Case Study

 

Staples  
 
 

Workforce planning: engaging stakeholders Europe-wide

See the full Case Study, Presentation Slides and Video.

Staples Case Study

 

Three Ireland  
 
 

Real-time & insight: the beating heart of a connected business

See the full Case Study, Presentation Slides and Video.

Three Ireland Case Study

 

TUI  
 
 

Releasing potential: gain the attention of the board

See the full Case Study, Presentation Slides and Video.

TUI Case Study

 

 

 

 

(c) Professional Forums Ltd 2000-2018