Releasing Potential


We share success stories and uncover what releases untapped potential in our organisations and the people who work in them. What sets us free to give of our very best? What makes professionals stand out, in striving for excellence and improvement?

Site Visits  

The Eleven finalists shortlisted in the 2017 Customer Contact Innovation awards, from a rigorous shortlisting process, will be facilitating Site Visits in June and September. See the details below and book your places so that you don’t miss out.

Site Visit Booking




Releasing Potential  


As we kick off twelve months of sharing member stories about how to achieve breakthrough, this 2017 guide reveals an unprecedented array of best practice. We showcase the outstanding achievements of winners and finalists in the three National Awards and the Innovation Awards. Releasing potential is the ethos for each of The Forum’s member programmes. We see astonishing results every week – from teams on the 2017 Challenge, students on the University Development Programmes, Standards Benchmarking, Accredited Professionals and all the different learning and development opportunities.

Read the full article and watch the videos



Leadership potential in a fast changing world  

Traditional leadership has had its day. The new, creative and often collaborative solutions that are needed for the 21st century, require an enquiring mind, as well as courage and the appetite for change. Martin Carver at Primeast shares methods that can help you achieve success.

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For a free assessment click here.



Change Management: why it matters & how to ensure success  

Change projects can be demanding in time and effort. Taking simple steps to manage the change process, you can avoid the pitfalls and make a difference. Lynley Meyers at Netcall, Fellow at the Chartered Institute of Marketing, shares some top tips for success.

Read the full article.

First published in the 2017 Best Practice Guide Breakthrough: Releasing Potential.Order your copy now.

There are many change management models. Here are a few you may find useful:

These are simple to use

These need time investment

The Kübler-Ross model supports teams and individuals who find change personally stressful

You can



Collaboration: engaging stakeholders helps you overcome barriers & siloes  

When you bring people together, you tap into the creativity and energy they each bring. You learn to analyse problems from different points of view and make your goals more compelling. Chris Rainsforth shares some proven and tested methods for gaining buy-in and understanding.

Read the full article.

First published in the 2017 Best Practice Guide Breakthrough: Releasing Potential. Order your copy now.


Read more from our Stakeholder Engagement Best Practice Week.





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