Data, Analytics & Insight

   
 

How to grow the scope and impact of insight professionals.

 

Site Visits  
 
 

The Eleven finalists shortlisted in the 2017 Customer Contact Innovation awards, from a rigorous shortlisting process, will be facilitating Site Visits in June and September. See the details below and book your places so that you don’t miss out.

Site Visit Booking

 
 

 

Sainsbury's Bank  
 
 

Turning data into insight: powering up automation

See the full Case Study, Presentation Slides and Video.

Move from MI & Reporting to Insight

 
 

 

Shop Direct  
 
 

Easy, personal and solved: a digital journey

See the full Case Study, Presentation Slides and Video.

Shop Direct Case Study

 
 

 

L&G  
 
 

Simplifying Service: put people at the heart of change

See the full Case Study, Presentation Slides and Video.

L&G Case Study

 
 

 

Aegon  
 
 

The human touch: is it easy to make the right choice?

See the full Case Study, Presentation Slides and Video.

Aegon Case Study

 
 

 

HSBC  
 
 

Digital: transforming customer experience & work methods

See the full Case Study, Presentation Slides and Video.

HSBC Case Study

 
 

 

Geoban  
 
 

Insight without limits: four steps to success

Insight Team of the Year 2016

See the full Case Study, Presentation Slides and Video.

Maximise the value of Insight

 
 

 

Staples  
 
 

Workforce planning: engaging stakeholders Europe-wide

See the full Case Study, Presentation Slides and Video.

Staples Case Study

 
 

 

Three Ireland Case Study  
 
 

Real-time & insight: the beating heart of a connected business

See the full Case Study, Presentation Slides and Video.

Three Ireland Case Study

 
 

 

RSA  
 
 

Hear from Marie Montoya, RSA

Move from MI & Reporting to Insight

 
 

 

Allianz  
 
 

Insight & initiative: how analysts can deliver change

Insight Analyst of the Year 2016

See the full Case Study, Presentation Slides and Video.

Allianz Case Study

 
 

 

Anglian Water  
 
 

Top tips: share knowledge and challenge thinking

Insight Analyst of the Year 2016

See the full Case Study, Presentation Slides and Video.

 
 

 

 

 

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