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Customer Strategy & Planning 2019 Presentation's

See the wide range of Innovation Award finalist case studies, technology showcases, workshops and keynote presentations, representing the interest and challenges of our whole community of continuous improvement. A vital part of our community’s year, Customer Strategy & Planning is where we celebrate achievement, learn from the top performers, share best practice and in many cases move the boundaries of what ‘good looks like’.

Monday's morning sessions

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Monday's lunchtime sessions

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Monday's afternoon sessions

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Tuesday's morning sessions

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Tuesday's lunchtime sessions

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Tuesday's afternoon sessions

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As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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