About Key Topics Agenda Speakers Awards Gala Dinner Venue Booking Highlights Expo

Customer Strategy & Planning 2019 Agenda

See the wide range of Innovation Award finalist case studies, technology showcases, workshops and keynote presentations, representing the interest and challenges of our whole community of continuous improvement. A vital part of our community’s year, Customer Strategy & Planning is where we celebrate achievement, learn from the top performers, share best practice and in many cases move the boundaries of what ‘good looks like’.

Monday's morning sessions

Click here to see more detail

Monday's lunchtime sessions

Click here to see more detail

Monday's afternoon sessions

Click here to see more detail

Tuesday's morning sessions

Click here to see more detail

Tuesday's lunchtime sessions

Click here to see more detail

Tuesday's afternoon sessions

Click here to see more detail


Conference Sponsors

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

Workshops
Conferences
Get in touch