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Highlights from 2018 conference

The Forum hold key conferences through out the year including our flagship two day Customer Strategy and Planning conference. Here are some key highlights from 2018.



Clive Wilson

Director at Prime East
Opening Keynote

Paddy Coleman

Chief Executive at QStory
Opening Keynote

Jennifer Holloway

Best-selling author
Personal Branding

Jodie Williams

Diversity & Inclusion Lead
Yorkshire Water

Sven Hill

Head of Insight & Planning

Bob Stella

Head of Best Practice
Motivation and Gamification

Conference Sponsors

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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