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Conference Highlights: Customer Strategy & Planning 2019

Take a look now at these fantastic keynote presentations and come back later to see further as we add them in May and June. Click here to see the presentations from all the Innovation Award case studies.


Monday's opening and closing keynotes


Phil Anderson

at The Forum

Stuart Dorman

Chief Innovation Officer
at Sabio

Nick Lane

Managing Director
of BT-EE


Tuesday's opening keynotes


Phil Anderson

at The Forum

Lou Banks

Founder & Director
Rising Vibe Ltd

Nicola Callan

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Panel Discussion

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As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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