Prices and Booking – Customer Strategy & Planning 2019

This year the conference is on 8th & 9th April in Chesford Grange, Warwickshire. Prices are listed below. Members please note that we will review your booking in line with your membership package and if we have any queries we will contact you. 

Conference places do not include accommodation. If you require this, we recommend the convenience of staying onsite at the conference venue,Chesford Grange, Warwickshire. You can find further information on accommodation here.

Places are free to members using member places in line with level of membership. Other places are available and the relevant registration fees are below. All prices are exclusive of VAT.

2019 Conference prices

  Member Price Non-Member Price 
2 day conference place £1350 £1400
1 day conference place  £725 £775
1 x gala awards dinner place   £200 £200
Table of 10 at gala awards dinner   £1750 £2000

Discounts available for 3 or more places made in a single booking (offer not applicable to Gala Dinner).
Special discounts or guest passes are available for members involved in specific programmes or wishing to invite senior business leaders. Please contact us for details. 

All paid for places must be settled within 28 days for invoice places and/or immediately for bookings after 1st March, 2019. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal cancellation terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Book your place(s) now

Use this form to book your place(s) now or please direct any queries to or call Chloe on 0333 123 5960



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About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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