Customer Strategy & Planning 2020

27th & 28th April 2019, Grand Hotel Gosforth, Newcastle

A remarkable speaker line-up. An exceptional network.

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Expreience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

  • Established and high-profile speakers, many of whom have never spoken for us before.
  • Great ways to benchmark, develop new ideas and network with fellow professionals.
  • Inspiring case studies from key brands, in different sectors and type of organisation.
  • Focussed discussions and presentations, plus the chance to try new L&D modules.

 

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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