Become a member

As champions of best practice and professional development in customer contact, we are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus.


As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each support function is fundamental to your business, through specialist accreditation, qualifications and standards benchmarking.

 

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Upto 4 team size
From £2,600

1x April Conference Place
(2 Days including Gala Dinner)

1x National Conference Place
(1 day)

2x Best Practice & Innovation Site Visits
Annual Support Package
Annual Best Practice reports & survey results
1x Access to Online Member Portal
1x Professional Accreditation & CPD

 

 
 
 

 

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1-8 team size
From £5,300

2x April Conference Place
(2 Days including Gala Dinner)

2x National Conference Place
(1 day)

2x Best Practice & Innovation Site Visits
Annual Support Package
Annual Best Practice reports & survey results
8x Access to Online Member Portal
6x Professional Accreditation & CPD
2x National Awards Finalists Day & Gala Dinner
 
 
 

 

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5-15 team size
From £9,700

4x April Conference Place
(2 Days including Gala Dinner)

4x National Conference Place
(1 day)

4x Best Practice & Innovation Site Visits
Annual Support Package
Annual Best Practice reports & survey results
15x Access to Online Member Portal
10x Professional Accreditation & CPD
2x National Awards Finalists Day & Gala Dinner
Leadership places
(1 day in Nov, Apr & Sep)
Access to Customer Strategy & Leadership Forum

 

 

We can tailor a membership package that matters to you.

Discuss your membership options with us today: 02882 253 374

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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