Get Connected! The National Conferences 2019

6th November 2019, The Hilton Deansgate, Manchester

Explore an extraordinary depth of insight at our highly-rated, interactive & fast-paced event. Choose to meet and learn alongside others in your role, facing the same challenges, or explore topics in other workstreams, to give you strategic stretch and challenge. A vital part of the annual calendar, we bring together your community of professionals and help you move the boundaries of what ‘good looks like’.

Take a look at the sessions for all the national conferences – or go direct to the specialist agendas for qualityinsight and field or branch operations.

Morning Conference sessions

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Lunchtime Conference sessions

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Afternoon Conference sessions

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Conference Sponsors

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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