Get Connected! The National Conferences 2019

6th November 2019, The Hilton Deansgate, Manchester

For the first time, our National Planning, Insight and Quality conferences are co-located, a high value, action-oriented day of networking and knowledge sharing that is highly relevant to your job role, whether an analyst or a leader. Focus on the challenges we face as individuals and organisations in 2020 and look ahead to our 20th anniversary year as a community of professionals.

This highly-rated event is far more than just a conference.

  • Bring new ideas and techniques back into your organisation
  • Great ways to benchmark, develop new ideas and network with fellow professionals
  • Enjoy our exceptional blend of stimulating speakers and practical workshops
  • Learn first-hand from practitioners and business leaders across many different sectors and type of organisation


Keynote Speaker

Andy Gilbert, MD of Go Mad Thinking

Andy is  the developer of the acclaimed Go M.A.D. Results Framework & Thinking System used worldwide by major corporations and hundreds of thousands of people in over 40 countries.
With over 20 years experience in studying peak performance and specifically how people think in a solution focused way when they "Go Make A Difference" in achieving goals and accelerate results, Andy is the author of over 20 books (including the best selling "Go MAD - The Art of Making A Difference", "Go MAD about Coaching" and over 200 audio/video programmes.


Conference Sponsors

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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