|08:00am||Registration and Refreshments|
|09:00am||Opening Keynote - Be your Personal Best & guest speaker Alan Williams, Director at ServiceBrand Global|
|10:00am||Refreshments and networking|
|10:30am||Quality & Voice of the Customer Keynote|
|11:30pm||Quality Frameworks Workshop|
|12:30pm||L&D Academy Showcase|
|13:15pm||Alan Williams Workshop|
|14:15pm||Performance & Quality Showcase|
|15:15pm||Defining a customer experience workshop|
|10:30am||Discover hidden insight keynote|
|11:30pm||AI & Machine Learning workshop|
|14:15pm||Building data structures around interactions workshop|
|15:15pm||Driving Performance through Insight workshop|
|10:30am||Social Media & Interaction Analytics case studies|
|14:15pm||Influencing Skills for Stakeholders workshop|
No. We actively invite non members to attend and get involved.
Drop us an email and a Forum specialist will be in touch to discuss membership.
We send out information when you book your conference place. Alternatively you can visit the venue link.
Yes, lunch and snacks are provided throughout the conference.
We aim to have the agenda full and complete 2 months prior to the event. Check back or sign up for our mailer for latest updates.
If you're doing a group booking get in touch as some discounts are available.
If you prefer to register by phone or mail, a PDF form is available by request: please call 0333 123 5960.
We set our fees at a competitive rate while still delivering a fantastic conference with a diverse range of industry experts.