Case Studies series

Browse through our 10 specialised webinars on Case Studies. They will be scheduled through the year and you can submit your interest at any point.


- Case Studies - Vol / Flex -

- Case Studies - Operational Effectiveness -

- Case studies - MI & Analysis -

- Case Studies - Cap Planning -

- Case Studies - Scheduling -

- Case Studies - Real Time -

- Case Studies - OB Dialling -

- Case Studies - MI -

- Case Studies - Analytics -

- Case Studies - Speech -

 


 

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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