Forecasting & analysis series

Browse through our 14 specialised webinars on Forecasting & analysis. They will be scheduled through the year and you can submit your interest at any point.


- Measures of Success for Forecasting -

- Telling stories with numbers -

- Advanced Forecasting techniques and analysis tools -

- Volatility & Flexibility - Intro -

- Intro to Foracasting (Best in class) -

- Predictability of Events exercise -

- Forecastable metrics -

- Shrinkage: Calculations -

- Data best practise -

- Accuracy and confidence -

- What do we mean by Volatility -

- Data visualisation in Forecasting -

- Intro to Advanced Vol/Flex balancing mathematics -

- Case Studies - Forecasting -

 


 

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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