Operational effectiveness & Real Time series

Browse through our 9 specialised webinars on Operational effectiveness & RT. They will be scheduled through the year and you can submit your interest at any point.

- Measures of Success for Real Time -

- Intro to RT -

- Data visualisation in Real Time -

- Erlang Basics Vs linear calculations -

- Volatility Vs Flex in RT -

- Shrinkage: Tracking, Managing and Optimising -

- Using RAG models to take action -

- Building and optimising real time RAG Models -

- Case Studies - Real Time -



About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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