Academy Modules 2019

Don't just browse: Join in for £40 per person. New bite-sized learning from our 9 specialised webinar series.

 

February 2019


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Introduction to Forecasting
(Best in class)

15th February, 12pm

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Introduction to Scheduling
(Best in class)

15th February, 2pm

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Measures of Success
for Real Time

19th February, 12pm

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Introduction to MI & Insight
(Best in class)

19th February, 2pm

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March 2019


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Introduction to Stakeholder
Management

1st March, 2pm

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Predictability of Events
exercise

1st March, 2pm

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How to drive engagement
through shift review

8th March, 12pm

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Introduction to Real Time
(Best in class)

8th March, 2pm

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Introduction to
CI Methodologies

12th March, 12pm

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Measures of Success for
MI and Insight

12th March, 2pm

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Driving strategy through
Capacity Planning

22nd March, 12pm

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Volatility & Flexibility
Understanding the Flexibility Toolkit

22th March, 2pm

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Previous Webinars


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Measures of Success
for Forecasting

Completed

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Measures of Success
for Capacity Planing

Completed

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Measures of Success
for Scheduling

Completed

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Telling a story
with numbers

Completed

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Introduction to
Coaching

Completed

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Advanced Forecasting
techniques & analysis tools

Completed

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Intro to Capacity Planning
(Best in class)

Completed

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Driving strategy
through Forecasting

Completed

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About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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