Consultancy and Interim Support

The Forum has unparalleled access to a field of experts in the customer contact industry. This resource can by secured to provide a focussed period of external assistance for your business to meet a variety of demands.

Approaches are bespoke and arrangements can be based on competitive day rates or scoped around your requirements. Whichever solution is established as the most appropriate by you for your business, our collective bank of knowledge will support you throughout.

We offer:

  • A dedicated Forum sponsor to ensure that the solution is tailored to your needs and engagement is maintained throughout.
  • Access to the wider Forum team and resources.
  • Extensive skills and knowledge developed through years of working within the industry that deliver significant returns on investment.

We offer Consultancy and Interim Resource in all areas of customer contact – Leadership/Operational Management, Change Management, Resource Planning, Insight/Data Analytics, Customer Experience/Quality. If you want to know more about how we can support you and your business please send us an email or call us via the Contact Us page.

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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