Customer Strategy & Planning 2019

8th - 9th April 2019, Chesford Grange, Warwickshire

Get Connected! A remarkable speaker line-up. An exceptional network.

This highly-rated event is far more than just a conference. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

  • Established and high-profile speakers, many of whom have never spoken for us before.
  • Great ways to benchmark, develop new ideas and network with fellow professionals.
  • Inspiring case studies from key brands, in different sectors and type of organisation.
  • Focussed discussions and presentations, plus the chance to try new L&D modules.
  • Learn from all the finalists in our 18th Annual Innovation Awards. Celebrate at the Gala.
  • Radical approaches for digital transformation and insight, alongside brilliant work on colleague well-being and connecting beyond the contact centre. 

Get Connected! 600 fellow delegates explored the importance of being connected digitally, connected with our wellbeing and connected within and across organisational boundaries. Crucially, digital means data. So, when we connect with ourselves and utilise the possibilities that data provides, we can create something that is better than we have ever done before. It may have been literally unimaginable before!


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About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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