About Agenda/Slides Video Highlights Innovations Award Winners Key Topics Speakers Gala Expo


Learn from all the Innovation Award winners & finalists

Watch these stimulating and informative presentations to see how these professionals delivered such successful initiatives. Click on the pictures to see the video and follow the link to the site visit if you want to meet and talk face to face with the people who made this happen.


Anglian Water

Love to listen
Agent-led flexibility

Read More

Anglian Water Insight

An environment
for analysts

Read More

British Engineering Services

The power of planning
to transform

Book Site Visit


Innovations help stand
out from the crowd

Read More

Capita PIP

Powerful insight drives
a new operating model

Read More


New operating model
for workforce engagement

Book Site Visit


Make it personal
A real shift of mindset in Planning

Read More


Enabling wellbeing
and engagement at work

Read More


Making Data Accessible
and Engaging at NewDay

Book Site Visit


Resource planning
for engineers’ training

Book Site Visit


Changes amaze customers
with paperless mortgages

Book Site Visit

The Times and The Sunday Times

Fully engaging customers
drives retention & growth

Read More

Conference Sponsors

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

Get in touch