|About||Agenda/Slides||Video Highlights||Innovations||Award Winners||Key Topics||Speakers||Gala||Expo|
Discover what happens when we connect with customers and colleagues in new ways in the digital world and utilise the opportunities that AI & data science provides. Great case studies. Inspiring speakers.
How can we change our mindset and do more for colleagues? How do we create choice, certainty and control? What is the future of work? Great sessions showcase different approaches that we can learn from.
Beyond the Contact Centre
Learn how to connect enterprise-wide and join case studies & workshops for Field, Branch & Back Office operations. A ‘must-attend’ for planners, analysts & managers in every kind of customer operation!
The Power of Data & Insight
From AI & Data Science to analytics or planning, the agenda is packed with real life examples of how data connects, inspires, transforms and shapes better decisions, as a leader, analyst or on the front line.
Resourcing & Planning
Dig deeper into the newly redefined best practice framework for planning. See practical examples in workshops and case studies and take the chance to learn from others and bring back new ideas and techniques.
Quality & Customer Experience
Focus on the impact of digital transformation and success in engaging and retaining customers by listing and by designing the journey. Take time too on the role of quality and how this drives customer experience.