We have a wide range of networking events that our members benefit from through sharing best practice and discussing business challenges with like minded professionals. These include: our flagship two day Customer Strategy and Planning conference, one day community conferences and a wide range of training and development workshops to name but a few.



As well as the networking events above, we also run two awards programmes to recognise business innovation and team and individual achievement. These successes are celebrated at our high profile gala dinner awards evenings each year.

See all our upcoming events

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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