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Upcoming Conferences

The Forum hold key conferences through out the year including our flagship two day Customer Strategy and Planning conference and one day community conferences that offer a great opportunity to learn, share and network.


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National Conference 2019

Date: 6th November
Location: Manchester

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Customer Strategy & Planning 2020

Date: 27th - 28th April
Location: Newcastle

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Previous Conferences

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Customer Strategy & Planning 2019

Date: 8th - 9th April
Location: Warwick

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About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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