Meet the team behind The Forum

As a team with a mixture and a perfect blend of experience we aim to raise standards and professionalism in customer contact centres around the UK.

 

The Leadership Team

Paul Smedley
Founder and Chair

 

Nicola Callan
Director

 

Richard Abdy
Head of Membership

 

Bob Stella
Head of Best Practice, Insight

 

Phil Anderson
Head of Best Practice, Planning

 

Leigh Macilwaine
Programme Development Manager

Penny Hicks
Membership Engagement Manager

 

The Forum Specialists

Alison Conaghan
Planning Specialist

 

Paul Jackson-Moss
Planning Specialist

 

Ian Robertson
Insight Specialist

 

The Membership Team

Pamhi Broodie
Member Support Specialist

 

Dean Bjourson
Member Support Specialist

 

Marie Ash
Member Support Assistant

 

The Programme Support and Communications Team

Mike Rome
Design & Digital Marketing Specialist

Leanne McNamee
Communications Assistant

 

Chloe Masters
Programme Support Specialist

 

Isabelle Smith
Executive Assitant

 

Janet Cunningham
Executive Assistant

 

Christine Hackney
Finance Assistant

 
About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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