Leadership Forum - 11th September  

08:15- 12:00pm Blackfriars, London

Join other leaders to explore the future of work and register now for the event - free of charge to members of the Leadership Forum. 



We are delighted that Peter Cheese, CEO at the CIPD, will be with us to speak on The Future of Work. He shares insight & research on the changing workforce and the impact of AI & Robotics.

Peter is a passionate advocate of the power of professionals and will also speak about building a ‘new era of trust’ and how this can shape the future.   

Following his keynote, there is time for group discussion and Q&A with Peter, as well as a wider panel of leaders.

Hosted in the UBM building in Blackfriars, overlooking the City of London, this prestigious leadership event is a great chance to meet with colleagues and discuss the issues raised.

08:00 Arrive for networking and breakfast.
09:00 Presentation by Peter followed by discussion and the chance to talk with him about the issues raised.  
12:00 Close
You may wish to stay for the lunch and workshops - including the Best in Class network groups from those engaged in the Planning Best Practice Standards Programme and the chance to talk about our new National Apprentice programme with Ulster University. 

Peter Cheese is the chief executive of the CIPD, the professional body for more than 140,000 HR and people development professionals around the world. He writes and speaks widely on the development of HR, the future of work, and the key issues of leadership, culture and organisation, people and skills

Sponsored by:


About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

Get in touch