Leadership Forum, 8th April, Warwickshire 

Join other leaders to hear from and interact with inspirational keynote speakers. Register your interest - free to delegates at Customer Strategy & Planning  and invited guests.


Our keynote speaker is Andy Bounds, best selling author and award winning consultant who has helped leaders transform themselves and their business.   

9:00 Opening keynote 

10:00 Refreshments 

10:30 Interaction and round tables with Andy 

11:30 Part 2 (speaker tbc ) 

13:10 Networking lunch 

After lunch you are welcome to join the afternoon conference sessions.


Andy Bounds 

Awarded the title Britain’s Sales Trainer of the Year, and described by AstraZeneca’s Global Communication Director as “a genius, whose advice can’t be ignored”, Andy’s insights stem from the fact his Mother is blind. This has given him a lifetime’s experience of communicating from someone else’s point of view… so critical when seeking to persuade others.

Andy has spoken in 35+ countries, to audiences of all sizes. He has delivered keynotes at the Professional Speakers Association conference, as well as for blue-chip companies, Governments, professional bodies and business experts.


This Leadership Forum is sponsored by:

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As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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