Lifestyle & Wellness Scheduling Workshop

2-Day Lifestyle & Wellness Scheduling Workshop


The Course

This two-day course will help you to appreciate the volatility of your arrival patterns and the lifestyle and wellness options needed to schedule your people.


Who should attend?

This two-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.


Course Leader

Alison Conaghan

Alison Conaghan is a Planning and Insight Specialist providing a range of membership support including University Accredited training, research and presentations.


Learning Outcomes

  • Introduction to planning for volatility and creating the right flexibility
  • What are you planning for & how much flexibility do you need?
  • Predictability, removing uncertainty and taking control
  • How can planning aid a wellness strategy?
  • Flexibility toolkit and strategic capability, understand different shift solutions
  • Flexing your resource by effective shrinkage management, including annual leave planning
  • Case Studies: learn from our Innovation Award finalists and tried and tested stories of success
  • Benchmark your flexibility capability against the industry
  • Key ingredients of a successful flexibility strategy
  • Action Planning: supporting your next steps and new initiatives

What our attendees said

“I will be able to go back and drive positive change in a variety of ways”

“Measuring volatility and using it to shape forecasts will improve variances”


Course Date

Start Date End Date Location
1st October 2nd October Crossflatts, Yorkshire


Member £1090
Non-Member £1190
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.


About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

Get in touch