Feedback & Coaching Skills Workshop

1-Day Feedback & Coaching Skills Workshop


The Course

This one-day course introduces basic and intermediate coaching techniques and explores coaching in the context of feedback and performance improvement.

Who should attend?

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation..


Course Leader

Nicola Callan

Nicola Callan is a Director at The Forum.She is passionate about identifying, building and developing strengths and in creating the right conditions that release our potential and that of those around us.


Learning Outcomes

After this session, delegates will;

  • Understand the role of feedback and be able to articulate best practice and pitfalls
  • Have developed and practised coaching skills
  • Know how to use coaching style questions to deliver feedback

What our attendees said

“Really enjoyed doing my own coaching session. This is something I can do going forwards”

“The session has been delivered in a great way. I feel confident I can use the tools provided to improve my coaching sessions”


Course Date

Start Date End Date Location


Member £545
Non-Member £595
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.


About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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