Stakeholder Engagement Workshop

1-Day Stakeholder Engagement Workshop


The Course

This one-day course supports delegates in creating their own stakeholder map and communication plan and introduces basic influencing skills to aid success.

Who should attend?

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation..


Course Leader

Nicola Callan

Nicola Callan is passionate about identifying, building and developing strengths and in creating the right conditions that release our potential and that of those around us.


Learning Outcomes

After this session, delegates will;

  • Understand how to identify stakeholders
  • Use a stakeholder mapping tool
  • Create a communication plan and engagement strategies for stakeholders
  • Deploy basic influencing skills

What our attendees said

“I’ve come away with new tools and techniques to practice”

“I felt the whole day was interesting. I really enjoyed this course. I took loads away.


Course Date

Start Date End Date Location


Member £545
Non-Member £595
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.


About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

Get in touch