Influencing Skills Workshop

1-Day Influencing Skills Workshop


The Course

This one-day course will help you to understand how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence.

Who should attend?

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.


Course Leader

Nicola Callan

Nicola Callan is passionate about identifying, building and developing strengths and in creating the right conditions that release our potential and that of those around us.


Learning Outcomes

After this session, delegates will;

  • Understand the concept of influencing vs manipulation
  • Understand social styles and influencing principles and how to use these to aid influencing
  • Appreciate how humans make decisions and take away methods to try in the workplace

What our attendees said

“A great mix of practical work and presentations. Thanks for a great day”

“Everything was awesome. Really pleasant and interesting”


Course Date

Start Date End Date Location


Member £545
Non-Member £595
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.


About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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