Analysis & Forecasting Workshop

2-Day Analysis & Forecasting Workshop


The Course

This two-day course helps delegates gain knowledge to support us in our role and help us overcome these barriers to drive a culture of data-driven decision making.


Who should attend?

This two-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.


Course Leader

Ian Robertson

Ian Robertson is an Insight Specialist providing a range of membership support including training, research and presentations.


Learning Outcomes

  • Understanding of the role of analyst and forecaster
  • Best Practice for data management (single version of the truth)
  • Basic & Intermediate analysis techniques
  • Gathering qualitative feedback
  • Telling stories with numbers
  • Using the Scientific method
  • Learn from award winning case studies
  • Practical takeaways and action planning

What our attendees said

“Sharing ideas and experiences with the others was really helpful”

“Thank you for your help and support. I really enjoyed it”


Course Date

Start Date End Date Location
11th June 12th June London


Member £1090
Non-Member £1190
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.


About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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