MI Performance & Analysis Workshop

2-Day MI Performance & Analysis Workshop


The Course

This two-day workshop gets to the fundamentals of good analysis & reporting, whether you work on resourcing, customer insight, performance or other data.


Who should attend?

This two-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation..


Course Leader

Ian Robertson

Ian Robertson is an Insight Specialist providing a range of membership support including training, research and presentations.


Learning Outcomes

After this session, delegates will;

  • Gain an understanding of alternative reporting approaches to drive brilliant learning
  • Learn latest trends & thinking, key ideas and pitfalls to avoid
  • Understand best in class and how to improve data structure & accuracy and analysis techniques
  • Have practical takeaways and action planning

What our attendees said

“There’s a multitude of ways of doing the same thing – figure out what’s optimal for you”

“The course has given me the desire to take ownership and strive for continuous improvement”


Course Date

Start Date End Date Location
9th October 10th October Manchester


Member £1090
Non-Member £1190
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.


About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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