Leadership Forum, 9th April, Warwickshire 

Join other leaders to hear from and interact with inspirational keynote speakers. Register your interest - free to delegates at Customer Strategy & Planning  and invited guests.


Our keynote speaker is Lou Banks , Founder  & Director of Rising Vibe Ltd .

9:00 Opening keynotes

10:00 Refreshments 

10:30 Interaction and round tables with Lou

11:30 Part 2 (speaker tbc ) 

13:10 Networking lunch 

After lunch you are welcome to join the afternoon conference sessions.


Lou Banks 

Lou is passionate about helping your business get to grips with emotion. Tackle thoughts. Address feelings. Because when this happens it can have a huge impact on business performance.
An articulate, high-energy communicator, Lou instigates the conversations that matter. Lou helps individuals, teams and entire organisations think about how our thoughts and feelings drive the way in which we behave and ultimately, how we show up at work.
Lou’s insatiable appetite for learning means she can integrate and apply her personal experiences of self discovery, with her in-depth theoretical knowledge. She specialises in making complex psychological theory simple and accessible. 

This Leadership Forum is sponsored by:

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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