Leadership Forum 8th and 9th April, Warwickshire 

Hear from and interact with these inspirational keynote speakers who can help you to transform yourselves and your businesses : 

  • Andy Bounds  (April 8th ) Best selling author and trainer who helps people communicate  better. Followed by a workshop on the impact of analytics and digital transformation, led by Ed Creasey, Director of Consulting, NICE
  • Lou Banks ( April 9th ) Director and Founder of Rising Vibe Ltd who helps leaders create a culture where they can lead more effectively.  Followed by a presentation and discussion of the key findings from Aspects Customer Experience research 2019 Trends you need to know, presented by Dave Vernon, Senior WFO Solutions Consultant

This is your exclusive invitation to join fellow leaders for a morning of thought provoking discussion and networking. In common with our very successful events last year, there will be plenty of interaction with the speakers so you can dig deeper into the issues they raise . If you can come , either complete the form below or email Janet Cunningham leadership@theforum.social

April 8th Andy Bounds Sponsored by

Awarded the title Britain’s Sales Trainer of the Year, and described by AstraZeneca’s Global Communication Director as “a genius, whose advice can’t be ignored”, Andy’s insights stem from the fact his Mother is blind. This has given him a lifetime’s experience of communicating from someone else’s point of view… so critical when seeking to persuade others. Andy has spoken in 35+ countries, to audiences of all sizes. He has delivered keynotes at the Professional Speakers Association conference, as well as for blue-chip companies, Governments, professional bodies and business experts. Followed by a workshop on the impact of analytics and digital transformation, led by Ed Creasey, Director of Consulting, NICE.

April 9th Lou Banks

Sponsored by

Lou is passionate about helping your business get to grips with emotion. Tackle thoughts. Address feelings. Because when this happens it can have a huge impact on business performance. An articulate, high-energy communicator, Lou instigates the conversations that matter. Lou helps individuals, teams and entire organisations think about how our thoughts and feelings drive the way in which we behave and ultimately, how we show up at work. Lou’s insatiable appetite for learning means she can integrate and apply her personal experiences of self discovery, with her in-depth theoretical knowledge. She specialises in making complex psychological theory simple and accessible.  Followed by a presentation and discussion of the key findings from Aspects Customer Experience research 2019 Trends you need to know, presented by Dave Vernon, Senior WFO Solutions Consultant.
 

Agenda 

  • 0900 Opening Keynote 
  • 1000 Refreshments 
  • 1030 Interaction with Keynote speakers and discussion 
  • 1130 Further speakers ( TBC) and round tables
  • 1300 Networking lunch 
  • 1340 Close . You are welcome to stay for the afternoon conference sessions.

This event is held alongside Customer Strategy & Planning 2019 at Chesford Grange, Warwickshire

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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