Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum hold events for leaders to network and hear from inspirational speakers through out the year.


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David Simoes-Brown
CEO at 100% Open

Leadership Forum 2019

Date: 26th September
Location: London

Book now
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Andy Gilbert
MD of Go Mad Thinking

Leadership Forum 2019

Date: 5th November
Location: Manchester

Book now
About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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