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Earn qualifications with flexible specialist training
Awarded by the Ulster University, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications.
A blend of best practice, practical research and academic rigour, our programmes introduces key concepts and tools in developing the skills of new planning analysts to frontline operational managers. The programmes go beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research.