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Earn qualifications with flexible specialist training

Awarded by the Ulster University, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications.

A blend of best practice, practical research and academic rigour, our programmes introduces key concepts and tools in developing the skills of new planning analysts to frontline operational managers. The programmes go beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research.

 

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Advanced Certificate
Managing the Customer Contact

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Advanced Diploma
Managing the Customer Contact

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BSc Degree
Managing the Customer Contact

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About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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