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2019 Innovation Award Site Visit Programme

We facilitate site visits at all of our finalists over the summer months. This is another great opportunity to learn about the fantastic things that these organisations have achieved.

 

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The power of planning to transform the business at British Engineering Services.

Date: 5th September
Location: Manchester

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Resource planning for engineers’ training at Openreach.

Date: 17th September
Location: Leeds

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Changes amaze customers with paperless mortgages at RBS.

17th September
Location: London

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A new operating model for workforce engagement at e.on.

Date: 24th September
Location: Nottingham

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Making Data Accessible and Engaging at NewDay.

Date: 1st October
Location: Leeds

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Completed Site Visits

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Make it personal: one more thing to help colleagues at EE.

Date: 13th June
Location: Darlington

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Love to Listen: agent-led flexibility and change at Anglian Water.

Date: 18th June
Location: Lincoln

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Creating an environment where success is inevitable at Anglian Water.

Date: 19th June
Location: Lincoln

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Innovations help Capita stand out from the crowd.

Date: 20th June
Location: London

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Powerful insight drives a new operating model at Capita PIP.

Date: 25th June
Location: Birmingham

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MyTime: enabling wellbeing and engagement at work at esure.

26th June
Location: Glasgow

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Fully engaging customers drives retention & growth at The Times and The Sunday Times.

Date: 18th July
Location: London

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About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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