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2019 Innovation Award Site Visit Programme

We facilitate site visits at all of our finalists over the summer months. This is another great opportunity to learn about the fantastic things that these organisations have achieved.

 

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See what happens when resource planning really ‘loves to listen’ at Anglian Water.

Date: TBC
Location: Lincoln

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Tapping into the potential of insight has powerful results at Anglian Water.

Date: TBC
Location: Lincoln

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Field planning puts customer service at the heart of British Engineering Services.

Date: TBC
Location: Manchester

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Innovation in social media analytics, robotics and the use of Alexa at Capita.

Date: TBC
Location: Leeds

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Data-driven optimisation transforms disability benefit assessments at Capita PIP.

Date: TBC
Location: Birmingham

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Personal, simple and brilliant: how the planning team bring values to life at EE.

Date: TBC
Location: Plymouth

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A new operating model for omni channel and workforce engagement at E.on.

Date: TBC
Location: Leicester

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Discover how MyTime is driving colleague wellbeing and engagement at esure.

TBC
Location: Glasgow

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Aspire: what happens when people begin to believe in themselves at NewDay.

Date: TBC
Location: Leeds

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Taking planning skills into L&D delivery for 24,000 field engineers at Openreach.

Date: TBC
Location: Leeds

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Paperless mortgage applications amaze and impress customers at RBS.

TBC
Location: TBC

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Driving retention & growth by fully engaging subscribers at The Times and Sunday Times.

Date: TBC
Location: London

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About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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