Site visits Training Qualifications Conferences

 

2019 Innovation Award Site Visit Programme

We facilitate site visits at all of our finalists over the summer months. This is another great opportunity to learn about the fantastic things that these organisations have achieved.

 

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Love to Listen: agent-led flexibility and change at Anglian Water.

Date: 18th June
Location: Lincoln

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Creating an environment where success is inevitable at Anglian Water.

Date: 19th June
Location: Lincoln

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The power of planning to transform the business at British Engineering Services.

Date: TBC
Location: Manchester

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Innovation in social media analytics, robotics and the use of Alexa at Capita.

Date: 20th June
Location: Leeds

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Data-driven optimisation transforms disability benefit assessments at Capita PIP.

Date: 25th June
Location: Birmingham

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Make it personal: one more thing to help colleagues at EE.

Date: 13th June
Location: Darlington

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A new operating model for workforce engagement at E.on.

Date: 24th September
Location: Nottingham

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Discover how MyTime is driving colleague wellbeing and engagement at esure.

Date: 26th June
Location: Glasgow

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Aspire: what happens when people begin to believe in themselves at NewDay.

Date: TBC
Location: Leeds

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Resource planning for engineers’ training at Openreach.

Date: 17thSeptember
Location: Leeds

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Changes amaze customers with paperless mortgages at RBS.

TBC
Location: TBC

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Driving retention & growth by fully engaging subscribers at The Times and The Sunday Times.

Date: 18th July
Location: London

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About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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