Continuous Improvement series

Browse through our 8 specialised webinars on Continuous Improvement. They will be scheduled through the year and you can submit your interest at any point.

- Intro to CI methodologies -

- Scientific Methods -

- Root cause Analysis -

- Intro to Six sigma -

- Intro to change management -


- Gamification to drive change -

- Accuracy and confidence -



About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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