Impactful Professional series

Browse through our 11 specialised webinars on Impactful Professional. They will be scheduled through the year and you can submit your interest at any point.

- Telling stories with numbers -

- Intro to Coaching -

- Intro to influencing skills -

- Intro to stakeholder management -

- Intro to Growth Mindset -

- Gathering Qualitative Feedback -

- Dealing with Ad-hoc requests -

- Intro to Behavioural economics -

- Understanding people (including how to say no) -

- Intro to gamification -

- Intro to disruption -



About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

Get in touch