MI & Insight series

Browse through our 18 specialised webinars on MI & Insight. They will be scheduled through the year and you can submit your interest at any point.


- Intro to MI & Insight (Best in class) -

- Predictability of Events exercise -

- Measures of Success for MI and Insight -

- Measures of Success: Balanced Scorecards -

- Performance records & data tables, rigour and governance -

- Dissemination of Data -

- Data best practise -

- Validating Assumptions -

- Data visualisation in MI -

- Accuracy and confidence -

- ROI Measuring Value -

- What do we mean by Volatility -

- What is good MI and, MI Reviews -

- Identifying opportunities from patterns and exceptions -

- Data visualisation in Analytics -

- Creating executive summaries -

- Case Studies - MI -

- Case Studies - Analytics -

 


 

About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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