Scheduling & Wellbeing series

Browse through our 9 specialised webinars on Scheduling & Wellbeing. They will be scheduled through the year and you can submit your interest at any point.

- Measures of Success for Scheduling -

- Intro to Scheduling (Best in Class) -

- How to drive engagement though shift review -

- Understanding the flexibility toolkit -

- Working regulations -

- Shrinkage: Tracking, Managing and Optimising -

- Data visualisation in Scheduling -

- Managing Assumptions -

- Case Studies - Scheduling -



About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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