Specialised Webinar series

Browse through our 9 specialised webinar series. They will be scheduled through the year and you can submit your interest at any point.

 

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Forecasting & Analysis series
Planning

14 Webinars

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Capacity Planning
Planning

16 Webinars

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Scheduling & Wellbeing
Planning

9 Webinars

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MI & Insight
Data, Analytics and Insight

18 Webinars

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Impact Professional
All Forums

11 Webinars

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Continuous Improvement
Quality & Customer Experience

8 Webinars

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Operational effectiveness & Real Time
Planning

9 Webinars

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Case Studies
All Forums

10 Webinars

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Strategic Analyst
All Forums

6 Webinars

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About us

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

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