First Name
Last Name
Company
Email
Which vendor currently supplies your Workforce Management system? None In-house Alvaria - Aspect WFM Alvaria - Noble Shiftrack AWS Calabrio (Teleopti) Calabrio Legacy Genesys WFM On-premise Genesys WFM Pure Cloud GRS Total Mobile Injixo Monet NICE CX One Nice EEM NICE IEX Pipkins Puzzel Qmax Rota Master uWFM Verint Verint Monet I don't know Other - Please specify
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Which Vendor currently supplies your Quality Management System None In-house Alvaria - Aspect AWS BYC Aqua Calabrio Evaluagent Genesys Cloud Genesys On-premise NICE Outsourced Pipkins Puzzel Scorebuddy Verint I don't know Other - Please specify
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Which supplier currently supplies your gamification tools None In-house Alvaria - Aspect AWS BYC Aqua Calabrio Centrical Evaluagent Genesys Cloud Genesys On-premise NICE Outsourced Pipkins Puzzel Scorebuddy Verint I don't know Other - Please specify
Which vendor currently supplies your Real Time Automation system? None In-house Intradiem Q Story t'Point I don't know Other - Please specify
Which vendor currently supplies your Strategic Forecasting system? None In-house Alvaria - Aspect WFM Alvaria - Noble Shiftrack Anaplan AWS CACI Calabrio (Teleopti) Calabrio Legacy Genesys WFM On-premise Genesys WFM Pure Cloud GRS Total Mobile Injixo Monet NICE CX One Nice EEM NICE IEX Pipkins Puzzel Qmax Rota Master uWFM Verint Verint Monet I don't know Other - Please specify
Which vendor currently supplies your Telephony system? None In-house 8x8 Alvaria - Aspect Alvaria - Noblesystems Amazon Connect Anywhere 365 Avaya Cirrus Agent Cisco Contact Centre Engage Content Guru EICC Five 9's Foehn Freshcaller Freshdesk Genesys Cloud Genesys Premise ININ IPFX Max Contact Mitel Nasstar NICE CX One NICE InContact Odigo Puzzel Redwood Storm Ring Central Talkdesk Twilio Vodafone Storm Vonage I don't know Other - Please specify
Which vendor currently supplies your Call Recording system? None In-house 8 x 8 Alvaria - Aspect Alvaria - Noblesystems Amazon Connect Anywhere 365 Avaya Calabrio Cirrus Agent Cisco EICC Eleveo Foehn Freshcaller Freshdesk Genesys Genesys Cloud Liquid voice NICE Puzzel Red Box t'Point Twilio Verint Vodafone Storm Vonage Zoom I don't know Other - Please specify
Which vendor currently supplies your CRM system? None In-house Adastra Amdocs Cleric Dynamics 365 (Microsoft) Freshdesk Lithium Oracle Pega Systems Phoenix Procentia Salesforce SAP Siebel Sugar t'Point Zendesk I don't know Other - Please specify
Which vendor currently supplies your main MI/Reporting system? None In-house eGain Analytics eMite Looker Microsoft Excel Microsoft_Power_BI NICE Performix Prism Qlik SAP Seed Sisense SQL Tableau I don't know Other - Please specify
Which vendor currently supplies your Back Office/Email system? None In-house Active Ops Avaya Cisco E-Gain Genesys Mitel Moxie Oracle Outlook Pega Puzzel Salesforce SAP Twilio Verint Vodafone Storm Zendesk I don't know Other - Please specify
Which vendor currently supplies your Web Chat system? None In-house Amazon Connect Bold Chat Boostai eGain Genesys Live Agent Liveperson Microsoft Moxie Oracle Rightnow Puzzel Salesforce Synthetix t'Point Talkative Twilio Zendesk Gnatta I don't know Other - Please specify
Which vendor currently supplies your Social Media system? None In-house Conversocial (Verint) Facebook Workplace Genesys Gnatta Hootsuite Lithium Live Person Orlo Puzzel Salesforce Social Studio Sprinklr Sprout Zendesk I don't know Other - Please specify
Which vendor currently supplies your Speech/Text Analytics system? None In-house BYC Aqua Callminer Clarabridge Genesys Liveperson NetCall Nice/Nexidia Tethr Verint I don't know Other - Please specify
Which vendor currently supplies your Outbound Dialler? None In-house 8x8 Acqueon Alvaria - Aspect Alvaria - Noblesystems Amazon Connect Anywhere 365 Avaya Cisco Content Guru Five 9's Genesys Nice CX One Noetica Odigo Revive Talkdesk Vonage I don't know Other - Please specify
Which vendor currently supplies your Knowledge Management system? None In-house Boomfire Creative Virtual Document 360 Egain FreshDesk Hubspot IBM I-learn KC2 Know All - WordPress Knowledge Base Knowledge Base Lessonly LMS365 Microsoft (Sharepoint) Salesforce Synthetix t'Point walkme Zendesk Guide Zoho Wiki Zoom I don't know Other - Please specify
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