In-person Event

Breakfast Briefing:
A New Era: What Does AI Mean for UK Contact Centres?

Date: 21st May 2024
Venue: Chamber Space, Elliot House, 151 Deansgate, Manchester, M3 3WD
Time: 09:30 - 11:30

AI is here to stay, bringing changes and challenges—along with huge opportunities. Join us at Chamber Space in the heart of Manchester for a live panel discussion on the impact of AI in UK contact centres.  Our panel of experts will explore what AI means for advisors, customers, and the overall QA process. 

Will we see advisors being phased out for AI bots? Or is AI just another tool to support contact centre reps?

Plus, we’ll discuss how you can leverage existing AI solutions to:

  • Automate manual tasks and expand your QA coverage
  • Support evaluators with AI-powered insights
  • Personalise coaching sessions for better agent engagement
Our Panel
Our Agenda 
  • 9:30 a.m. to 10.00 a.m. - Meet & Greet (with coffee and pastries!)
  • 10.00 a.m. to 11.00 a.m. - Expert Panel Discussion
  • 11.00 a.m. to 11:30 a.m. - Networking
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Register for our Breakfast Briefing on 21st May, 9:30am to 11:30am in the Chamber Space, Elliot House, 151 Deansgate, Manchester, M3 3WD.